Personnel Research

• Designed and delivered focus group interviews with employees and their supervisors to determine training and assessment needs.

• Constructed work sample tests used for the selection of telemarketing sales personnel. Confirmed that selection test is significantly correlated with supervisors' ratings.

• Examined job analysis ratings in order to operationalize job functions.

• Developed focus group questions for presidents of 62 New York businesses to ascertain the skills they seek in entry level workers.

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